Terms of service

Terms and Conditions

Welcome to HBH.pk! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions, including all relevant policies. If you do not agree with these terms, please refrain from using our services.

1. General Information

HBH.pk is an online platform dedicated to providing high-quality handbags, shoulder bags, tote bags, and purses to our customers. We operate with a commitment to transparency, customer satisfaction, and compliance with applicable industry standards and regulations.

2. Acceptance of Terms

By using HBH.pk’s website, you acknowledge that you have read, understood, and agreed to the Terms and Conditions outlined here. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

3. Purchases and Payments

  • Product Availability: We make every effort to ensure that the products listed on our website are available for purchase. However, due to stock limitations or unforeseen circumstances, some items may be unavailable. In such cases, we will notify you and offer an alternative or a refund.

  • Order Confirmation: Once you place an order with us, you will receive an email confirming your purchase. This confirmation is not an acceptance of the order but an acknowledgment of its receipt.

  • Pricing and Payment: All prices listed on HBH.pk are in Pakistani Rupees (PKR) unless otherwise stated. We reserve the right to modify product prices at any time without prior notice. Payments can be made through a variety of secure methods, including credit/debit cards, bank transfers, and payment gateways.

  • Transaction Security: We use SSL encryption to ensure the security of your personal information during transactions. For added security, please ensure your payment details are accurate and up-to-date when making a purchase.

4. Shipping and Delivery

  • Delivery Time: We strive to deliver products within the estimated time frame of 3-7 business days. However, shipping times may vary due to factors outside our control, such as weather, postal service delays, or product availability.

  • Shipping Fees: Shipping costs will be calculated at checkout, based on the delivery address and the size/weight of your order.

  • Shipping Restrictions: We currently only ship within Pakistan. We reserve the right to restrict certain addresses or areas based on shipping limitations or legal regulations.

  • Tracking Your Order: After shipping, you will receive a tracking number, allowing you to monitor the progress of your delivery via the courier’s website.

5. Returns, Exchanges, and Refunds

  • Return Policy: Our store follows a No Return Policy. We do not accept returns for any reason, including change of mind, dislike of color/style, or incorrect sizing. Please review your order carefully before confirming your purchase. Customized or personalized items are also not eligible for return under any circumstances.

  • Exchange Policy: Exchanges are allowed for products that are defective or damaged upon receipt. You can contact us to request an exchange for a similar item, or we will offer you a store credit if the item is unavailable.

6. Promotions and Discounts

  • Promotions: From time to time, we may offer promotional discounts, sales, or other special offers. These promotions are valid only for the specified period and may be subject to terms and conditions.

  • Discount Codes: If you receive a discount code, it must be applied during checkout for the discount to be valid. Discount codes cannot be combined with other offers unless explicitly stated.

  • Eligibility: Promotional offers may not be applicable to all products. Certain exclusions or conditions may apply, and we reserve the right to cancel any promotion at our discretion.

7. User Accounts

  • Account Creation: While browsing our website does not require an account, you will need to create a user account to make purchases, track orders, and access personalized offers. You agree to provide accurate, complete, and up-to-date information during registration.

  • Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately.

8. Intellectual Property

All content, including but not limited to logos, designs, images, text, and website code, is owned by HBH.pk or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from the website without obtaining prior written consent from us.

9. Limitation of Liability

HBH.pk shall not be held liable for any damages, losses, or other consequences resulting from the use or inability to use our website, including but not limited to direct, indirect, incidental, or consequential damages.

10. Privacy and Data Protection

By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to ensuring that your data is handled securely and in accordance with applicable laws.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of our website or services shall be resolved by the competent courts in Pakistan.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

HBH.pk Customer Support
Email: hbh.pk.official@gmail.com
Phone: +92-300-3852364