Terms of service

Terms and Conditions

Welcome to HBH.pk! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions, including all relevant policies. If you do not agree with these terms, please refrain from using our services.

1. General Information

HBH.pk is an online platform dedicated to providing high-quality handbags, shoulder bags, tote bags, and purses to our customers. We operate with a commitment to transparency, customer satisfaction, and compliance with applicable industry standards and regulations.

2. Acceptance of Terms

By using HBH.pk’s website, you acknowledge that you have read, understood, and agreed to the Terms and Conditions outlined here. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

3. Purchases and Payments

  • Product Availability: We make every effort to ensure that the products listed on our website are available for purchase. However, due to stock limitations or unforeseen circumstances, some items may be unavailable. In such cases, we will notify you and offer an alternative or a refund.

  • Order Confirmation: Once you place an order with us, you will receive an email confirming your purchase. This confirmation is not an acceptance of the order but an acknowledgment of its receipt.

  • Pricing and Payment: All prices listed on HBH.pk are in Pakistani Rupees (PKR) unless otherwise stated. We reserve the right to modify product prices at any time without prior notice. Payments can be made through a variety of secure methods, including credit/debit cards, bank transfers, and payment gateways.

  • Transaction Security: We use SSL encryption to ensure the security of your personal information during transactions. For added security, please ensure your payment details are accurate and up-to-date when making a purchase.

4. Shipping and Delivery

  • Delivery Partner: All shipments are handled by our authorized logistics partner, Keal, who delivers orders through TCS.

  • Cash on Delivery: Riders are instructed not to hand over the parcel without receiving payment. If there is any issue at the time of delivery, the rider cannot return the parcel, so please contact our customer support team for assistance.

  • Shipping Fees: We offer free shipping on all orders above Rs. 4,999. For orders below this amount, a standard delivery fee of Rs. 250 applies.

  • Delivery Time: Orders are usually delivered within 4 to 7 business days. Delivery times may vary depending on your location, but we always aim to deliver as quickly as possible.

  • Shipping Restrictions: We currently only ship within Pakistan. We reserve the right to restrict certain addresses or areas based on shipping limitations or legal regulations.

  • Order Tracking: Once your order has been dispatched, you will receive a tracking number via WhatsApp or email so you can track your shipment in real time.

  • Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact us immediately. We will coordinate with our courier partner to resolve the issue and ensure a satisfactory outcome.

    For complete details, please see our Shipping Policy.

5. Cancellations, Returns, Exchanges, and Refunds

  • Order Cancellations: Orders may be cancelled only before dispatch. To request a cancellation, please contact our customer support team on WhatsApp at +92 300 3852364 with your order details.

  • Return Policy: We do not accept returns for change of mind, dislike of color/style, incorrect sizing, or any reason other than a damaged or defective product received at delivery. Customized or personalized items are not eligible for return under any circumstances.

  • Damaged or Defective Items: If you receive a damaged or defective item, you must contact us within 24 hours of delivery with clear photos or a video of the damage. Once the item is received and inspected, a refund for the product value only will be processed within 7 working days, issued via bank transfer.

  • Return Shipping: Customers are responsible for arranging and covering the cost of returning the item to our warehouse. The product must reach us in its original packaging, undamaged, and properly packed. Delivery charges are non-refundable, and items damaged during return transit will be sent back to the customer.

  • Exchange Policy: Exchanges are available only for defective or damaged products. The item must be unused and in its original packaging. Exchanged orders will incur a delivery charge of Rs. 250.

  • Return Address: All approved returns should be shipped to: A-308, Block D, North Nazimabad Town, Karachi.

  • For complete details, please see our Refund Policy.

6. Promotions and Discounts

  • Promotions: From time to time, we may offer promotional discounts, sales, or other special offers. These promotions are valid only for the specified period and may be subject to terms and conditions.

  • Discount Codes: If you receive a discount code, it must be applied during checkout for the discount to be valid. Discount codes cannot be combined with other offers unless explicitly stated.

  • Eligibility: Promotional offers may not be applicable to all products. Certain exclusions or conditions may apply, and we reserve the right to cancel any promotion at our discretion.

7. User Accounts

  • Account Creation: While browsing our website does not require an account, you will need to create a user account to make purchases, track orders, and access personalized offers. You agree to provide accurate, complete, and up-to-date information during registration.

  • Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately.

8. Intellectual Property

All content, including but not limited to logos, designs, images, text, and website code, is owned by HBH.pk or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from the website without obtaining prior written consent from us.

9. Limitation of Liability

HBH.pk shall not be held liable for any damages, losses, or other consequences resulting from the use or inability to use our website, including but not limited to direct, indirect, incidental, or consequential damages.

10. Privacy and Data Protection

By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to ensuring that your data is handled securely and in accordance with applicable laws.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of our website or services shall be resolved by the competent courts in Pakistan.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

HBH Customer Support
Email: hbh.pk.official@gmail.com
Phone: +92-300-3852364